Q: Why isn’t my camera working?
A: Ensure that the power adaptor is connected to your V380 IP Camera, and that the power is turned on. Check that the IR LED night mode detection is working by covering the camera lens with your hand and waiting for a ‘click’ sound, indicating the camera has changed between day and night modes.
Q: Why isn't my camera connecting to my network?
A: Ensure that both Wi-Fi and Ethernet setup methods have been attempted. If both methods are unsuccessful, it may be a problem with your router’s security settings.
Q: Camera can not connect to WiFi or WiFi connection is unstable
1. From the camera “Network Settings” page, check to see if the camera can see your wireless router, and check to see if your phone or other wireless device can connect to your wireless router, also check the Wifi signal strength, if Wifi signal is very weak, login to your wireless router and change the Wifi channel to get better signal strength.
2. Camera only supports Wifi 2.4 GHz, recommended wireless encryption is WPA-AES / WPA2-AES, do not use TKIP. Wifi SSID should not have special symbol or space character.
3. Distance from the camera to Wifi router is too far? Use Wireless extender to extend the Wifi coverage.
4. Make sure DHCP is enabled on the Wifi router. Turn off the AP Isolation mode, turn off the Wireless Access Control or Mac Address Filtering.
Detailed tutorial: How to do When V380 IP Camera Can Not Connect to WiFi?
Q: How the microSD/SDHC Card recording works?
A: After inserting the TF card then reboot, If memory card storage size is lower than 800M, will not record. If the camera is recording, storage size left approximate 400M, begin to erase the oldest video footage.
Q: Can the camera work with NVR?
A: This camera is compliant ONVIF standard (2.4 version, Profile S), it can work with third-party NVRs & VMS.
ONVIF port: 5000; Device discovery port: 3702. It also supports RTSP stream, the RTSP url address is:
Q: My camera stops work I suspect the firmware has corrupted?
A: If your camera stops work because of the firmware issue, you can fix this by manually upgrading its firmware.
Method 1: Format your TF card to FAT32, then put the correct firmware to the root folder of the TF card and insert it to the camera. Press the reset button don't release, and connect the power adapter, after 5 seconds, the camera's LED starts to flick, release the reset button, now the camera is updating its firmware. The process takes 5 minutes, when it completes, it will reboot.
Method 2: Using the IPC debug tool to force upgrade the camera's firmware.