V380 Camera 720P WIFI Mobile Remote Home Security Camera

Hi just brought the V380 does the support 5G Wi-Fi

Sorry, this camera does not support 5G Wi-Fi

can I access my v380 with my Imac, some APP ?

Yes, here: https://v380-camera.com/blogs/news/v380-ip-camera-installation-manual

Why can’t I view my home when I’m away . It defeats the purpose of buying this if I can view when I’m away from my house .

This camera supports remote, maybe your camera is connected to your mobile phone hotspot, not connected to the router.

Can T use this camera with Alexia?

Sorry.V380 camera does not support this function.

Hi, How can I look to the pictures saved on the SDcard when I am not at home? Can I manipulate the camera from an other place out of my home? Thanks to receive ASAP your prompt reaction. Best regards, Yves

All cameras on my website support remote control and operate by downloading the corresponding app.

I cant connect to the internet with this camera?

Cameras need to be networked for monitoring.

Hi! I have an error when purchasing the plan storage. Can you fix the error please..

Do you mean need cloud storage？Pleas tell me your order number,I'll check it for you.

can I access my v380 using another cam app?

You can try to connect, but it's better not to do so. There may be some problems in the subsequent camera program installation.

cannot I get camera to set up

Can you tell me the details or take a photo to me?I'll check it for you.

Does this camera support ONVIF protocol by default? If it is not enable by default, how can I enable it? I cannot find the camera through onvif NVR. My firmware version is V380E12_WF3_PTZ_20160217

Sorry,this camera doesn't support ONVIF.

will this record video on a separate nvr?

Sorry,this camera doesn't support NVR.

Should the camera be plugged into a power outlet when recording video? When plugged in, there is an unintelligible word from a woman’s voice every 10 seconds. How do I turn it off, because it defeats the purpose of silently monitoring a child sleeping, etc. How do I format the sd card if I cannot do it on a computer?

The default voice of the system can't be turned off. Thank you very much for your suggestion.，I will give it back to the manufacturer.

I followed the suggestions in this Q&A but couldn't get rtsp streaming to work. rtsp://user:pass@ip-address/live/ch00_0 rtsp://user:pass@ip-address/live/ch00_1 My V380 camera firmware version is hwV380E12_WF1_PTZ. Is there a new firmware available that I can flash via SD card to support this feature? Thanks.

You can try these link,if all of that can't solve your question.You need to download the app for PC to check it.
RTSP
The V380 worked using RTSP_HTTP url:
rtsp://192.168.2.13/live/ch00_1
rtsp://username:password@ipnumber/live/ch00_1
rtsp://admin:pw@192.168.1.2/live/ch00_1
rtsp://user:pass@ip-address/live/ch00_0
rtsp://user:pass@ip-address/live/ch00_1
Replace user,pass and ip-address with your values.

APP for PC
1.https://v380-camera.com/
2.Click the link at the bottom of the website.

3.Choose the app for PC to download.

My V380 can't connect to my wifi and is unable to detect by my phone. It is stuck in the step where the voice prompt kept saying "System is starting" mode.

You can reset the camera ,then try to connect to your wifi and phine.

I have only used my camera a handful of times and was working fine. Now I cant even connect to its wifi to set up. I have hit the reset button and voice command says the system is connected but never says wifi connected. There are times when my phone finds the cameras wifi but can't connect and then the wifi name disappears as if it was never found. I have tried connecting while sitting in front of the router.

First of all,when installing the camera, choose connect to the router instead of the phone hotspot.On this way, you don't need to find the camera's wifi signal.
For exanple,you need connect options like this to set.

I cannot access the camera v380 720p when I am using my mobile data or other wifi. I believe I will need to setup port forwarding on my router. What is the internet Port No. for v380 720p camera?

The camera is connected to a WIFI AP and is not connected to the router. You can't view the video when you are outdoors.

Hello, Does this camera have a web interface I can access? I got rtsp working with a patch I found online so I can use this camera with my home security system but I cannot do more than that because of limited access to camera. Is there a technical support I can come in contact with? Maybe the developers for the software?

You can download the V380 software on your computer and view it on the software. here: http://av380.cn/index.htm

I'm unable to connect my camera. Password is incorrect it says. Please help

You can reset the camera and reconnect the camera

will it support cloud storage

Sorry, no.

How can I get the womens voice to mute. I dont want to here her ealk at out.

This is the system setting. In order to search for signals, this setting cannot be disabled.

Can I access the camera at home when I’m at work? If so how?

Yes, You set up the camera at home and successfully connect the camera. When you are at work, open the phone network or connect to WIFI, open the camera app, select the camera, and you can see the home through the camera.

Would I be able to stream on a Roku TV?

Sorry, the V380 camera does not support this feature.

Hi There I just wondering, is V380 works if the wifi of camera and iPhone are different? I mean can I look at the camera when I was out of home? Thanks

Yes, You set up the camera at home and successfully connect the camera. When you are at work, open the phone network or connect to WIFI, open the camera app, select the camera, and you can see the home through the camera.

Will this camera work with my iPhone 7 Plus I can’t get it to

Yes, It can work with iPhone 7 Plus.
Please use the mobile phone to scan the QR code on the user manual to download the camera app.

I have three (3) units of V380 camera and currently, I cannot play them simultaneously in android. How can view them at a same time?

You can't watch them at the same time, you can only choose one of them to watch.

hi camera is showing offline on mobile data,but it works properly on wifi. i have tried to reset but still not working on mobile data

You can refer to this tutorial: https://v380-camera.com/blogs/news/how-to-view-my-v380-ip-camera-remotely

how to delete alarm picture ??

If you use V380 pro, please find "Favorite" page on App, and then choose "Album" to delete alarm image and recording video what you want; if you use V380, please find "More" page on App and then choose "Photos" to delete alarm photos and videos what you want.

Buenos días, cómo puedo conectarme desde otro estado a mi cámara, ya que me dice que el internet está fuera De linea

You can refer to this tutorial: https://v380-camera.com/blogs/news/what-do-i-do-when-v380-ip-camera-offline

Is there also an English app available for windows (10) computer, I have found the MVCMS. this is in Chinese language

You can download the software on our website: http://av380.cn/self160.htm

How do I set up my camera in Australia

You can refer to this tutorial: https://v380-camera.com/blogs/news/how-to-view-my-v380-ip-camera-remotely

Q1: Well, how do I connect this camera? Instructions in the manual doesn't help... I don't know why! When I search for camera and choosing it to connect - wifi switches to camera as router which results in no connection available. So, I don't understand how to do it. Q2: How do I get camera's MAC? Could be useful for my router with MAC-filtering. Q3: Do you have any manual in .pdf fotmat? Incredible hard to read that very small manual with very small letters.

You can refer to this tutorial: https://images-na.ssl-images-amazon.com/images/I/911KXTAx2XL.pdf

I want to ask, why in the year, the v380 720HD camera that appeared at Online in 1979? please give me an explanation. thank you

You need to reset the time in the V380 APP.

Unable to download the software to view camera on my laptop

Please download the software here: http://av380.cn/self160.htm

Excellent camera, very good quality. But if this is an IP camera can add it at home assistant?

Sorry, no.

Hello, how can we connect the camera to a computer ?

Please download this software: http://av380.cn/self160.htm

What is the default password for admin?

It doesn't have a password. When you connect the camera for the first time, it will prompt you to set a password.

Hello, is it possible to connect to Alexa?

Sorry, the V380 camera does not support connecting to Alexa.

I bought v380 SP the camera. But I can only watch video in the router WiFi range. How can I make that I could watch video out of the router, for example on other end of the city? Please reply. Thank you for your attention

You can refer to this tutorial: https://v380-camera.com/blogs/news/how-to-view-my-v380-ip-camera-remotely

Hi. This product is really impresssive and useful. Used it for 3 months and now it just stopped working. Plugged and nothing happened. No sounds anything. Double checked everything. What's the possible reason? please help as i need this product badly. I sometimes leave my kids so I really need this.

Please try resetting the camera and reconnecting.

I have V380 camra in my house and it was working fine on my personal mobile with home wifi & as well GSM network. Now i came to other country and tried to connect with wifi, its connected one time after some time when I have tried to conect its not connecting. But camra is working fine in my home with my family memebers. Kindly suggest,what will be issue.

Have you changed the camera settings?

What can i do when the camera cannot connect via V380 Android app? The access point ssid is shown and it shows a WiFi AP connection but the video ist not available.

You need to reconnect WiFi instead of WiFi AP. here: http://360eye.cc/download/WIFI(EN).pdf

hello I have a problem with this camera impossible to connect to my freebox delta in France have you already ey this worry

Can you describe the problem in detail? Our engineers will solve the problem for you.

Every time I open the app to view the camera the app closes out. I get all the way to pressing play which starts the camera, then the app closes. What do I do to fix that?

Please uninstall the app and reinstall the app.

Ever since I performed your App update which promotes your 'cloud service'- , the V380 pro app is always struggling to connect to my wifi now.. There is no problems previously. I have had to head back to the older V380 version now which works without problems What have you done to this latest Apple update (Aug 15th 2019). Can you please fix this flaw!!!!

Thank you for your feedback, our engineers are solving this problem.

Can this be installed attached to the ceiling?

Yes, When you set it up, you can adjust the angle of the camera.

Hi, I wanted to upgrade the firmware now camera unaccessible. I can't reach to camera, I cant configure, I can do nothing. I need to reinstall bios / firmware into the camera. Can you provide me the default firmware? I can put it in the SD card and update. Thanks in advance.

Please do not update the latest firmware, the new firmware is incompatible with the device.

How can I use v380 with tinycam ? Always no connection. And rtsp not supported

Sorry, the V380 camera does not support tinyCam Monitor.

My camera and app work perfectly on wifi. However, when i am at work and using the T-Mobile cellular network, all i see is a spinning circle. The app shows "internet online" but the picture doesn't load. How do i view the cameras when i am not using wifi??

The camera may be connected to a Wifi AP, which is not connected to wifi, so when you go out or use the T-Mobile cellular network, your phone is not connected to the camera.

Hi. You suggest this software for pc: https://v380-camera.com/blogs/news/download-v380-software-for-pc-windows-and-mac. But doesn't work in windows 10. Just to add MVCMS_Lite old version works excellent on windows XP and this cam. I want to ask you ...What you recommend to use in windows 10?

Thank you for your feedback, we have updated the software.

Can I turn the alarm on & off when I'm away? If so, how? Thanks in advance for help! Left on vacation & forgot to turn on. 😕

Please open V380 APP, click Settings > alarm, please update the settings.

kya iski video recording ka storage hota h kya mobile aur compture me

Need to install SD card to store video

what is the name of app or software which we download or install in mobile and see live video in mobile and how it setup and install in mobile

Please refer to this tutorial: https://cdn.shopify.com/s/files/1/0785/0803/files/V380manualcamera.pdf

what is name of software ya app which we download in mobile and see live videos in mobile and how we install or setup this plz explain

Please refer to this tutorial: https://cdn.shopify.com/s/files/1/0785/0803/files/V380manualcamera.pdf

How do I connect to my cane at home while I’m at work?

You can refer to this tutorial: https://v380-camera.com/blogs/news/how-to-view-my-v380-ip-camera-remotely

when i clicked wifi smart-link. my phone is already connected to our home wifi, but does not say the wifi name. And i am not able to use it outside because the wifi is not in range

The camera is connected to a WIFI AP and is not connected to the router.

I have a DVR and it supports IP Camera, Is it possible to use this camera (V380)?

Sorry, this V380 camera does not support DVR.

Does the camera support rtsp and what is the path? rtsp://ip//live/ch00_1 no function more is Maybe changed ?

rtsp://user:pass@ip-address/live/ch00_0
rtsp://user:pass@ip-address/live/ch00_1
Replace user,pass and ip-address with your values.

how longer that record can be save

It depends on the capacity of the SD card. When the SD card is full, it will overwrite the previous video.

I installed program MVCMVS_Lite in my Windows7. It detected my CCTV (model: IPC-T8610-Q5), but I don't know the CCTV password (I've never modified any password so it must be factory setting). What is the CCTV password?

MVCMVS_Lite: https://drive.google.com/file/d/1vd9io7bjBgMDVEvoNF3LC6w4Enh02CKv/view
Default V380 camera password is 123456

hi. i want to connect it to android box to a monitor. can i know which apps to be used?

Yes, you need to download the V380 APP.

The instructions are not in English please help

https://images-na.ssl-images-amazon.com/images/I/911KXTAx2XL.pdf

Installed V380 on windows 10 but it doesn't show video

When you install the V380 software, you need to add the camera and connect.

What is prompt sound ?

When you connect the camera, it will have a prompt sound.

1. How to mute start up sound. 2. India time shown +5GMT is not correct it should be +5.30GMT how to correct it.

The starting sound can't be closed.You can use the app for mobile phone to setting time.

how do i connect my v380 to the internet im allready connected to the wifi.

1.Your phone has to be connected to your WiFi network.

You should then see your network name under WiFi name.
Enter your WiFi password
Press “Next step”on the following screen

2.You will see the following screen, searching for the camera through your WiFi connection

Camera sound: “Configuration received”
Camera sound: “WiFi connecting”
Camera sound: “WiFi connected”


3.Successfully installed

how do i connect my v380 to the internet?

1.Your phone has to be connected to your WiFi network.

You should then see your network name under WiFi name.
Enter your WiFi password
Press “Next step”on the following screen

2.You will see the following screen, searching for the camera through your WiFi connection

Camera sound: “Configuration received”
Camera sound: “WiFi connecting”
Camera sound: “WiFi connected”
3.Successfully installed

How can I set up Motion detection E-mail alert. I have looked at both the Android and PC app and can't find a setting for it.

You can take a photo or video to tell us the details.We will give you the solutions.

When I'm inside. How to connect my mobile date ..??

You can take a photo or video to tell us the details.We will give you the solutions.

i forgot my device password, how can i get that password?

There is a reset button hole on the bottom of the camera. Reset the camera , then the camera restores the default password “123456”

Can i use the v380 as a security camera for the car

You can consider this camera.
https://www.aliexpress.com/item/32710072652.html?spm=2114.12010615.8148356.45.7dd8619aqef7kO

Will this work on windows 10 ? Downloaded it and nothing shows, just connects to the camera. If so what windows operating system will it work on ?

There's two ways to watch the video on the computer.
You can reference this course.
https://v380-camera.com/blogs/news/the-course-of-video-viewing-on-computer

hello , how many cameras could I connect at the same time to my android phone ( maximum number of cameras)??

One phone max up to connect 4 cameras.

When I try to put it in the window to watch the parked car in driveway it gets a light and glare in the window. Then you can’t see anything outside. Any solution ? I need to see my parked car in driveway.

You can cover it with a piece of cloth.

I don’t have the manual to scan the code. Where can I get that at?

You can find the QR code on the bottom of the camera.

my camera doesn't move left or right or up and down what is the cause? may someone moved it by hands?

If your camera don't have the pan/tilt function,you can't move by phone.You can move it by hand,but only adjust 180°.

How can I find the domain name or url or up address

If you want camera's ip.It's need to enter the device management of the router, find your camera and you can see the IP address.

I cannot get my 2 cameras to connect to my network. Have tried both ways. Am wondering if it will connect through Alexa

This feature is not supported.

My camera is out of focus and will not focus. How do I fix this?

You can try to reset the camera.

I cant use the camera while im using the cellular network 3g??? Y????

First of all,when installing the camera, choose connect to the router instead of the phone hotspot.On this way,you can view it anywhere with your mobile phone.
For exanple,you need connect options like this to set.

i installed the camera at the end of May in Mumbai but have been unable to connect with my iphone in Los Angeles. It willl not ocnnect. People in Mumbai have no trouble accessing it but 3 of us have tried in LA with the help of the installers and it hasnt worked. We are connected to the Wifi here. Can you please help.

Please describe the detail process of connecting your mobile phones which installed in Mumbai and Los Angeles.

How do I delete account?

You can click this to delete your camera.

how long does the camera hold its charge

Charging is not supported, only power supply.

hello and although I have bought the camera v380 on the phone, I already installed it now I would like to have on the pc synonymous as the name of the software where I need it so I have them on the pc too

There's two ways to watch the video on the computer.
You can reference this course.
https://v380-camera.com/blogs/news/the-course-of-video-viewing-on-computer

is there a desktop APP that can be used rather than the iPhone App ? thanks

There's two ways to watch the video on the computer.
You can reference this course.
The course of video viewing on computer

I can't get my V380s camera back online its saying off line . It has been set up correctly

There is a reset button hole on the camera. Reset and reinstall the camera.

Is this cam working with the G5 net.

First of all,when installing the camera, choose connect to the router instead of the phone hotspot.On this way, you don't need to consider the phone's signal.
For example,you need connect options like this to set.

I have the indoor camera, I can connect to internet via Lan but not WiFi, it finds the WiFi and says login incorrect. I have put in the correct password

You can take a photo or video to tell us the details.We will give you the solutions.

what is the right sd card to use with the camera

Maximum support for 64GB MicroSD.

I had this camera all set up and working. Then one day my grandson was playing on my computer, yep, he deleted my app for the camera, I no longer have the manual so I DONT HAVE THE SCAN THING to SCAN, i DONT kNOW WHAT TO DO, Im using the v380 pro app that you told md to use........... Please help me,

If you used v380 app,you can serch and download the "v380" on app store

Hi! I cant find the software for Apple MacOS. The link only has Windows exe file.

Sorry,we don't have app for MacOS

hello, the Firmware update doesn't work for me. Maybe my Firewall blocks it. Can you please send me the URL of the firmware so I can download it manually or add a rule to my firewall? Thank you

First of all,please don't upgrade.There are many problems, resulting in the camera can not be used normally.

I can not get my camera connected to my phone,it keeps saying timed out! I have tried several times and it will not connect via Bluetooth

There is a reset button hole on the camera. Reset and reinstall the camera.

when the camera i install in my home already, i need how to do just can see it at at outside?? mean like at office or other country.

You can scan the code which printed on the packing box or instructions.After that download the app .
Through the app you can watch the video everywhere.

my camera always says cant connect please pull down screen and try again

You can take a photo or video to tell us the details.We will give you the solutions.

Will this unit work with Verizon Hot Spot, or through Windows 10 via Hot Spot?

The camera only needs to be connected to the WiFi at home. Please do not connect to the hotspot of mobile phone or computer, which will cause the problem of disconnection.

How do u del the video of the ad card

Need to connect the memory card to the computer for processing.

what is the device id

You can see a code on the camera,scanning the code to get id.

Do you have a spanish manual?

Sorry，we don't have spanish manual.Can you use the English manual?

How do I do this

Thank you for your attention. What can I do for you?

La compre y no puedo ver por el celular. Existe alguna solucion?

You can take a photo or video to tell us the details.We will give you the solutions.

Do I need to do anything with my router or firewall in order to view the cam remotely? Or setup dynamic DNS in the router so that the remote app will know the WAN address of my home network that the cam is connected to?

When the camera is installed, it is successfully set to connect WiFi to the camera, so that the remote monitoring can be viewed by the mobile phone.

In order to see the camera, do i need to use the app with the same wifi network my cam is in? Or can i watch from outside?

When the camera is installed through the corresponding mobile app of the camera, the camera is successfully set to connect to WiFi, so that the mobile phone can view and monitor remotely.

Will it be possible to chose IR all the time, in future updates of firmware? I could do that on cheaper cameras and really miss it. The object I'm looking at is in a rather dark hallway, but the camera is set where the room is light, so it shows color most of the time = I can't see my black dog properly. Or, when daylight is rising the camera keeps on switching from color to IR and back, every other minute or even faster.

Please don't upgrade.There are many problems, resulting in the camera can not be used normally.

Compre una cámara y no puedo instalarse cuando me pide correo o número telefónico me dice que es incorrecto

The camera account is different from the website user's login. The camera account is set during the installation process. Please do not log in with the website account.

Hello, Camera working perfectly but I want to modify the password. I have this one and another one is Panoramic connected. What is the default password for this camera? I already tried '0000' '12345' '123456' but it keeps saying Default wrong Password! Appreciate your help.

There is a reset button hole on the camera. Reset and reinstall the camera.

i want to use it using ip address .what would be the url for this camera.

Can you tell me the details or take a photo to me?I'll check it for you.

What power supply does it use?

It's only power supply.

How to delete history in v380 app (history news)?

Video storaged in SD card,you need check it by PC.

How do I connect to my home camera when I am in another country?

You need to connect the camera successfully, the camera needs to be connected to wifi, not too far from the wifi signal.

Why am I unable to get the camera to work when I am in my office? It works perfectly indoors but just buffers when outside of the home. I have the Company wifi set up on my phone but it doesn't appear to show on the device.

Maybe you use a mobile phone hotspot to connect to camera. When you are in the company,  the camera is not connected to wifi.
Solution:
1, open the camera app
2, click on the settings at the bottom right of the device
3, select wifi connection, select wifi, enter wifi password

How to connect camera to Blue Iris software or other suvelens software? My camera is: V380 Camera 720P WIFI

Sorry, it does not support other software.

è possibile collegare la camera V380 alla tv

V380 can't connect to TV, it doesn't support this function.

During daytime hours my camera has a red tint and not showing colours correctly. It could be that the IR is stuck on. Is there a way to fix this? I have tried power cycling the Camera. Thanks.

Can you shoot a video and send us a video link? Our engineers will solve the problem for you.

How can I control and view at Window 7?

You can download the software here: https://v380-camera.com/blogs/news/download-v380-software-for-pc-windows-and-mac

Does the camera have to have a constant power supply connected?

Yes, It does not support POE.

I reset the camera but then it ask for camera password and upon checking at the bottom of the camera the password already faded and cannot do the configuration now. Please reply

After resetting the camera, you will need to reset your password.

Does the camera support rtsp and what is the path?

rtsp://ip//live/ch00_1

I bought a camera and I plan to send it to my relatives overseas, Once I get them to connect the camera to their wifi, can I access the camera from my mobile? (I will be overseas away from their wifi while installing it)

When your relatives successfully connect the camera, then share the camera with you, and tell you the password, you can connect the camera by installing the same app.

I've purchased 2 V380 cameras. Its working with my android. But I want Windows PC software for this. How can I get this? Please help me.

Please download it here: https://v380-camera.com/blogs/news/download-v380-software-for-pc-windows-and-mac

I have access to neither an Iphone nor Android phone, is there some way to get this camera to connect to a wifi router using Windows 10 please?

Please use your mobile phone to scan the QR code in the user manual and download the APP.

Can we access this camera through PC ?

Yes, Please download the PC software installation here: https://v380-camera.com/blogs/news/download-v380-software-for-pc-windows-and-mac

i need a MAC ID to the camera to be able to connect to my wifi where do I find the MAC ID???

Enter the router to see the IP address of the device to see the MAC address.

Can I save the video stream at real time in a cloud storage? Presently I am saving in 32GB SD card. I didn't find any cloud or FTP related option in the apps. Please guide regarding saving in cloud .

Sorry, It does not support cloud storage.

I want to reset my V380 WIFI Mobile Remote Home Security Camera. Looks as the same as here. https://v380-camera.com/collections/indoor-ip-camera/products/v380-camera-home-security-camera But when it starts up, it seems to hang. Says "System is starting", but then it sound like its looping, and dont say the whole message. Nothing else is happening. I tried to reset by long press the button in the back, but it has no effect.

Please try to update the firmware.

What is the url for the live stream?

It does not support this feature, you need to download the PC software installation.

Why my V380 Camera 720P WIFI Mobile Remote Home Security Camera failed to connect with my wifi? The mobile application cannot connect to the camera via my wifi. What should i do to make it work?

You can refer to this tutorial: https://v380-camera.com/blogs/news/how-to-do-when-v380-ip-camera-can-not-connect-to-wifi

How to set camera to autorecord

Sorry, It does not support automatic recording.

The camera don't send push notification or mail when detect an alarm

Please check if the alert settings are correct.

Is possible to integrate it with the "smart life" app?

Sorry, it does not support.

I purchased the V380 camera and setup it up with my wifi. But however, I'm not able to view it from outside my wifi i.e when I am outside my home. How do I set this up?

Please check if the V380 camera is successfully connected to wifi, please turn off the phone wifi and network data before checking.

I am not able to see live video from windows application. I have successfully installed in my pc, but just showing black screen in the application. How to fix it?

Please refer to this tutorial: https://v380-camera.com/blogs/news/how-to-watch-v380-ip-camera-live-video-on-pc

Can this camera using POE switch to supply the power?

Sorry, It does not support POE power supply

I have turned my camera on and it keeps only saying "system is starting" it has said system is ready then it says system is ready and i cant get it to cdo anything else

The camera prompts you to be ready, you need to download the app, then use the APP to connect to the camera. Note: The phone needs to be connected to the wifi.

How do I use my V380 camera wirelessly

You can refer to this tutorial: https://v380-camera.com/blogs/news/v380-ip-camera-installation-manual

How to monitor using my cellular phone outside in my house.

Please refer to this tutorial: https://v380-camera.com/blogs/news/how-to-view-my-v380-ip-camera-remotely

What do i need to download on my phone so my camera will work.

Please use your mobile phone to scan the QR code on your camera and download the APP.

How to mount this camera on wall ? Could you please share video ?

Please mount the base on the wall and mount the camera on the base.

i cant remember my password

If you have forgotten your password, you can try resetting the camera, reconnecting the camera, setting a new password.

Is it possible to connect camera to cloud storage?

Sorry, this camera does not support connecting to cloud storage.

I have two of your V380 Cameras and have tried everything to connect them with NO luck. I have tried through a Desk top computer, An Apple Mac , A iPhone 7 Plus , An Ipad. What am I doing wrong.

You can refer to this tutorial: https://v380-camera.com/blogs/news/v380-ip-camera-installation-manual

I get a Login failed message when I try to view the video. It says The username or password is incorrect!. Tried to reset several times.

May be the camera's wifi disconnected.

I am using the “V380 Camera 720P WIFI Mobile Remote Home Security Camera” and I can’t view the camera outside my home when I don’t connect to my wifi or the camera AP hotspot. How do I view from outside?

You can connect the camera with a network cable.

Tried to register did not receive email comfermation to set up username and password

You can refer to this tutorial: https://v380-camera.com/blogs/news/why-cant-my-mailbox-receive-the-v380-app-registration-verification-code

What is the difference between this model and the 960 model? Can both continue to video record even when doing playback? Are both lens angle the same without the pan n tilt. Thanks

The resolution of these two cameras is different, they support the Pan 350°/Tilt 100°

What type of Memory card does this camera use, I have many cards already and none seem to fit.

Support 64GB MicroSD Card.

Who can I contact for support about my V380 720P cameras?

Here: https://v380-camera.com/pages/contact-us Describe your problem in detail, there will be a technician to contact you.

Can I put a camera abroad and it will still be recording?

Yes, It supports recording video.

On registering on the app I am not getting the email with the code. I have not received any email.

If you can’ t find the email with a verification code in your inbox, you can go to the spam or junk email to get it. Some mail servers can automatically identify spam and suspicious emails, then mark them as spam, thus some emails can be intercepted by mistake.

If you have not received a verification email, please use your mobile phone to register.

I cant seems to connect the device to my WIFI using V380 pro. I had been sucessful twice before. It seems that the device is unable to detect the WIFI. Any solution you can offer?

You can refer to this tutorial: https://v380-camera.com/blogs/news/v380-ip-camera-installation-manual

Does the camera have to be electrically plugged in all the time or does it contain a re-chargeable battery? If so...how do I know when its fully charged so that I can disconnect it from the charging chord?

The V380 camera does not have a built-in battery, you need to always plug in the power.

I can't get the night vision to work. The image comes out gray with static. How can I get this to focus?

You need to set it in the V380 APP.

Hola como puedo hacer que grabe un video cuando se detecte un movimiento. Porque solo se graba una foto .

You need to set it in the V380 APP

Does the V380 Q6 offer encryption? SSL/TSL?

V380 Q6 offer SSL encryption.

How do you update the firmware?

When we release the firmware, the V380 APP will prompt you to upgrade the update.

Does the motion detector function alert your phone if it detects motion?

Yes, but you need to set it in the V380 APP.

welche sd Karte benötige ich für v380 Kameras? Which sd Card i neede for v380 camera?

It support micro sd card

I tried to install it . I got the camera number on the wife and connected to it and registered with my email and when I go back to the network setting on the app it just doesn’t show my wifi or any other wifi . How do I fix this

Can you tell us which camera? Or take a picture and send it to us.

How to access video from Browser?

There are detailed steps in the instruction manual, you can download the software on your computer.

what is the original password?

You can press the reset button, reset Password.

Does it save video recordings even without an SD card?

No, You need to insert an SD card.

Does resetting the camera (reset hole button) deletes previous video recordings?

No, It will reset your settings and will not delete your video.

How do I access camera outside the home, on another network?

You can download the V380 APP on your mobile phone and access the camera through the app.

How i can change the email password?

Do you want to change the account email password on the website?

2 questions, first, how to disable the camera startup sound and what is the comunication protocol for accessing from other software?

Sorry, unable to disable the sound of the startup, its startup sound is very small. You can connect via WIFI or download the V380 app on your mobile phone.

If their is a way to reset the password of the camera, because I don't remember it.

There is a reset hole at the bottom of the camera.

How to remote view the camera, the steps shown in the Q&A are for local network.

You can download the V380 app from the Google Play OR Apple Store and set up and connect in the app.

Good day, how can I synchronize the camera with my cell phone ?. Did they change the key of the router that gives the signal to the webcam.

You need to download the V380 app on your phone, then refer to this tutorial, https://v380-camera.com/blogs/news/how-to-see-the-life-video-of-v380-camera-in-mobile

Can the v380 be accessed from the Internet, and if so, which port is it using?

It provides RJ-45 interface

this camera clearly shows PC or Mac connective on your ad and box. How is that accomplished. There is no information on the user guide or Mac or PC app available.

Detailed user manual in our product box. Or you can refer to the steps:
Download and Installation:
1.Enter 'www.av380.cn' and click 'V380 camera online CD'
2.Android Users: Move to ''Android '' and scan the QR code to download.
iphone Users: Move to ''Apple'' and scan the QR code to download.
3.Application:
Boot Device V380:
(1)Long-press the 'Reset' key to restore default setting and activate 'Wifi Smartlink'.
(2)The device will give you a voice confirmation.
Open V380 App:
(1)Make sure your phone is connected to your router, then click 'Wifi Smartlink' option in your app.
(2)When the configuration page displays, input your router password and click 'Next' to connect(your device to the router).
(3)The device will give you a voice confirmation when it's successfully connected.

HI WE HAVE BOUGHT THIS CAM V380, BUT WE DO NOT KNOW HOW TO SET UP TWO PHONES FOR ONE CAMERA? CAN YOU HELP? I DO NOT SEE ANY INFO ABOUT IT. THANKS MONIKA

It supports two mobile phones. You just download the app on your phone and connect to your camera:
(1) Search ''V380'' in Google play or Android Market and install it. Or you can install corresponding *.apk files from the optical disk.
(2) Search ''V380'' in Appstore install app.
(3) Scan QR code to install.

I purchased v380 camera not able to setup please help

1. You can download the ''V380''APP in app store/ google play. Or you can scan the QR cord to download it.
2. After insert the charger, the light will be red when you connect the power, and you should wait for the light to flashing status.
3. Make sure your phone already connect your wifi router.
4. Input your wifi account and the password in the app(The camera not support 5G wifi,only support 2.4G wifi).
5. Then the light will stop flashing if the configure successful. If not successful, please reset the camera(Press the reset button in the back hole for 5-10 second),and try to configure again.
6. After configure successfully, you can use 3G/4G network to see the camera video when you are out.
Any question, please contact us, we will help you to solve all the problem, or give you a best solution.